About uS

About Our Receptionists

We've placed trained remote receptionists in 100+ cash and hybrid practices. Here's how we're different.

We hire primarily from Latin America. But we don't hire cheap overseas labor and put them on your phones. Every receptionist we place gets fully trained in sales and sales psychology on top of it.

Before they ever touch your calls, they're battle-tested: a month of training, 50-60 practice calls with AI agents, running your actual script and objections. When they step into your practice, it isn't their first sales call. It's their hundredth. That's why they hit KPI fast instead of costing you the first three months figuring it out.

We're not another admin agency farming your calls out to a call center or someone who's never sold before. So instead: we hire the top talent, hand you 3 fully trained receptionists to interview, and you keep the one who's the best fit .

About the Owners

Virtual Refresh was born out of a need for practice owners.We have walked the ups and downs of practice ownership. Late night phone calls after clients…Difficulty converting the “do you take my insurance” objection...and being extremely time-poor due to administrative burden.

Chris was running a single-provider PT clinic in Nashville, TN when Tawnna began to help him to free up his time and get a bit more organized. Soon after other PT practices began to ask Tawnna for help and before we knew it we had a need to hire other admins

Chris has been able to grow and scale Be Ready to 4 other full-time treating providers and scale to over 40,000 per month in cash-only services. We have applied our exact sales, systems, and follow-up processes that have worked in our clinic to train our admins.

This has allowed for superior-quality admins that can help improve your conversions on the phone and in the clinic.

We would love to help you free up your time and reduce the bottle neck at the front desk